Privacy Policy

1. Information We Collect

Account Information: When you register, we collect your name, email address, and profile information. If you sign up via Google OAuth, we receive your name, email, and profile picture from Google.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details. Stripe collects and processes your payment information in accordance with their privacy policy.

Usage Data: We collect information about how you use the Service, including pages visited, features used, and interaction patterns, to improve the Service.

Content: We store content you create, upload, or generate through the Service, including projects, media files, and AI-generated outputs.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and manage your subscription
• To send service-related communications (account updates, billing notices)
• To provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We share data only with:

• Payment Processors — for secure payment processing
• Cloud Infrastructure Providers — for database hosting and authentication services
• AI Service Providers — content you submit for AI processing is sent to these providers for generation
• Legal authorities — when required by law

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest. Access to user data is restricted to authorized personnel only.

5. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Withdraw consent for optional data processing

To exercise these rights, contact us at support@promediaflow.com.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

10. Contact

For privacy-related inquiries, contact us at support@promediaflow.com.

PRO MEDIA FLOW FZ LLE
Fujairah Twin Towers
P.O. Box 4422, Fujairah, AE